How does it work?
It’s easy. All you need is the Folio Number and Access Code listed on your property tax notice. Simply:
Who can use E-HOG?
Anyone who qualifies for a basic or additional Home Owner Grant can use E-HOG. Home Owner Grants are available to property owners who are permanent residents of B.C., Canadian residents or landed immigrants, and whose principal residence is the eligible property listed in the application. Additional grants are also available for senior citizens, those receiving veteran allowances or people with permanent disabilities. More information on Home Owner Grant eligibility is available by contacting the City Collector at 604.927.5425 or firstname.lastname@example.org, or visiting www.sbr.gov.bc.ca/hog.
How does E-HOG handle the documentation for additional grants?
The E-HOG system prompts the user if additional information is required. In some cases, documentation might have to be submitted to the City’s Tax Office to confirm eligibility for the additional grant.
What if I don’t have a computer at home?
Those without home computers can access E-HOG through the community-use computers at Terry Fox Library. The traditional Home Owner Grant application methods are also still available.
Can I pay my taxes with my credit card?
The City has considered the option of allowing credit card payments as a means of enhancing our customer service. Unfortunately, there is a 2% processing fee charged for credit card transactions. The City's total levy for taxes is more than $85 million. If, for example, all taxpayers paid their utilities by credit card, the City would need to reduce services and/or raise the tax rates to recover the additional $1.7 million required to cover the bank charges for the credit card transactions. At this time, our priority is to keep our rates as low as we can. For this reason, we are not currently accepting credit card payments.
What is the deadline for using E-HOG?
The deadline for E-HOG applications is the same as for other methods of applying for the Home Owner Grant: when property taxes are due. For 2014, taxes are due July 2nd. If the grant is not claimed by the tax due date, a 5% penalty will apply. If the grant is not claimed by December 31, it will be forfeited.
What other on-line payments does the City offer?
Along with E-HOG, the City has introduced on-line dog and business license renewals and payments. Port Coquitlam has chosen not to duplicate the on-line bill payments offered by most financial institutions that already allow for electronic property tax and utility payments. However, links to financial institutions have been added to the City website to allow E-HOG users to complete the entire tax payment process on-line.
How was E-HOG developed?
The City of Port Coquitlam developed E-HOG in conjunction with B.C. Tax Collectors (an organization comprised of tax-levying bodies) and with the approval of the provincial Home Owner Grant Administration Branch. The Tempest software used for E-HOG is a proven technology that is employed by many other Lower Mainland municipalities.