Privacy Policy

Collection of personal information:

The City of Port Coquitlam is committed to protecting your privacy. Any personal information you provide to us is collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act.

Information voluntarily provided to the city through our online forms will only be used for the purpose for administering city programs and services, including contacting you, if necessary. We keep your information completely confidential. We will not rent, share, or trade it with anyone else.

Website Tracking:

We constantly improve this website to be more useful and user friendly. To do this, we gather statistics about what webpages people visit using cookies. This cookie does not collect any information we could use to identify you, such as your name, address, email address or phone number. The cookie does collect:

  • Which pages you visited.
  • The order you visited the pages.
  • The page you entered the site on.
  • The last page you looked at before you left.

As soon as you leave the portcoquitlam.ca, the cookie stops gathering information. The City makes note of this information and uses Google Analytics to track which areas of our website were visited.

Email newsletters:

The city’s newsletters comply with Canada’s anti-spam legislation. When you subscribe, you authorize us to contact you with the information you provided to be informed on city programming from time to time. You can unsubscribe at any time.

Online transactions:

You can pay for some City services – such as Dog licence renewals, Business licence renewals and Bylaw Tickets – through our website.

These transactions are done through SSL-encrypted technology. This means that your credit card and other payment information is encrypted and transmitted to a secure payment processor’s website.  Payment takes place on the secure payment processor’s website only.  After your transaction is complete, we do not store your credit card or other payment information on our computer systems, just the success or failure of the credit card transaction.

Social Media Use Policy

We welcome your comments and encourage discussion, dialogue, and debate on our social media platforms. We strive to provide exceptional communication and encourage respectful and open dialogue through our social media channels. By posting on the City’s social media channels, you agree to these terms and conditions.

Voluntary posting of your personal information in response to a city social media post is not considered collection by the city under the Act. Individuals are responsible for the content of their posts.

The City uses social media to provide updates on everything City related. While we want an open and honest forum, we also want posts to be courteous, to stay on topic, and to not cause intimidation or offence; therefore, we reserve the right to delete posts that contain any of the following:

  • Violent, obscene, profane, hateful, or racist content.
  • Threatening or defaming content.
  • Unrelated content to the topic of the page or posts.
  • Solicitations, advertisements, or endorsements of any financial, commercial, or not-for-profit organizations.
  • Content containing sensitive personal information of others.
  • Content that encourages, or could be interpreted to encourage, illegal activity.
  • Content that violates copyrights or trademarks of others.
  • Repetitive, duplicated, or spam content.

If repeated posts of the above nature are made by any individual, we retain the right to block that person from further activity on our page.

MyPortCoquitlam

Terms of use

In using this service (MyPortCoquitlam) you are deemed to have read and agreed to the following terms and conditions:

  • You are registering for this service voluntarily in accordance with Section 26(d) of The Freedom of Information and Protection of Privacy Act;
  • You are responsible for managing access to your own account;

Registering for a recreation program:

Before you can register for a recreation program, you need to set up an account. Your account is protected by password so only you can access it. Your personal information will be stored with your account, but your credit card information will not. The entire recreation system is fully hosted on a third party data centre located in Canada. The company who provides our recreation solution is:

ACTIVE Network, LLC
717 North Harwood Street
Suite 2500
Dallas, TX 75201
Phone: (469) 291-0300
Toll Free: 1(888) 543-7223

Active Network’s Terms of Use can be found here:
activenetwork.com/information/terms-of-use

The information about Active Network’s use of cookies and other technologies can be found here: activenetwork.com/information/cookie-policy

Active Network’s Privacy Policy can be found here:
activenetwork.com/information/privacy-policy

Let’s Talk PoCo 

The City of Port Coquitlam takes our privacy obligations seriously. Our collection, use, and disclosure of personal information is regulated by and compliant with the British Columbia’s Freedom of Information and Protection of Privacy Act.

The software platform this website runs on and associated technology operations are provided by Bang the Table Pty Ltd. Click this link for the Privacy Policy governing their service.

What you can do:

If you have any questions or concerns regarding the collection, use, or disclosure of your information, contact us at info@portcoquitlam.ca  or call 604.927.5411