The City of Port Coquitlam is deeply committed to protecting your privacy and personal information. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) of British Columbia and other applicable privacy laws.
By interacting with our website, online services, or social media channels, you agree to the terms of this Privacy Policy.
Collection of Personal Information
We collect personal information that is necessary for the administration of City programs and services. Any personal information you provide to us is collected, used, and disclosed strictly in accordance with FIPPA.
General Collection Authority: Personal information provided on this website and through City services is collected primarily under the authority of Section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA), for the purposes of processing your input, delivering requested services, and fulfilling City mandates.
Voluntary Information: Information voluntarily provided through our online forms, correspondence, or direct interactions will only be used for the specific purpose for which it was collected, including administering City programs and services, responding to your inquiries, and contacting you if necessary. We commit to keeping your information confidential and will not rent, share, or trade it with third parties unless required by law or with your explicit consent.
Privacy Management Program: In compliance with FOIPPA, the City maintains a comprehensive Privacy Management Program to ensure the secure and responsible handling of personal information, including robust procedures for data governance, risk assessment, and incident response.
If you have any questions or concerns about the collection, use, or disclosure of your personal information, please contact the City’s Records and Privacy Advisor at 604.927.5250 or [email protected].
Website Tracking and Analytics
We continuously strive to improve our website's functionality and user experience. To achieve this, we gather anonymous statistics about website usage.
Cookies: Our website uses cookies to collect non-personally identifiable information. These cookies don't collect data that could identify you personally, such as your name, address, email address, or phone number. The information collected includes:
- Which pages you visited.
- The order in which pages were visited.
- The page you entered the site on.
- The last page you viewed before leaving.
Session-Based Tracking: Our primary website cookie stops gathering information as soon as you leave portcoquitlam.ca.
Google Analytics: The City utilizes Google Analytics to track and analyze website traffic patterns. This service uses cookies to generate statistical and other information about website use. Google's privacy policy can be reviewed on their website.
Your Choices: Most web browsers allow you to control cookies through their settings preferences. You can typically set your browser to notify you when you receive a cookie, or to block cookies entirely. Please note that disabling cookies may affect the functionality of some parts of our website.
Email Newsletters
Our email newsletters fully comply with Canada's Anti-Spam Legislation (CASL).
When you subscribe to our newsletters, you provide your express consent for us to contact you with information regarding City programs, services, news, and events from time to time.
You have the right to unsubscribe from our email newsletters at any time by clicking the "unsubscribe" link provided in every email.
Online Transactions
For your convenience, some City services, such as dog license renewals, business license renewals, and bylaw tickets, can be paid for through our website.
Secure Transactions: These transactions are conducted using industry-standard SSL-encrypted technology, ensuring the secure transmission of your credit card and other payment information.
Third-Party Payment Processors: Payments take place exclusively on the secure website of our trusted third-party payment processor.
No Storage of Payment Details: The City of Port Coquitlam does not store your credit card or other detailed payment information on our computer systems after your transaction is complete. We only retain records of the success or failure of the transaction for accounting and service delivery purposes.
Social Media Use Policy
We encourage respectful discussion, dialogue, and debate on the City's official social media platforms. By posting on the City’s social media channels, you agree to these terms and conditions.
- User Responsibility: Voluntary posting of your personal information in response to a City social media post is not considered a collection of personal information by the City under FIPPA. Individuals are solely responsible for the content of their own posts.
- Content Moderation: While we aim for an open and honest forum, we expect posts to be courteous, relevant, and non-offensive. We reserve the right to delete posts that contain any of the following:
- Violent, obscene, profane, hateful, or racist content.
- Threatening or defaming content.
- False or Misleading Information: Content that contains demonstrably false or misleading information that could cause harm, confusion, or undermine public trust.
- Content unrelated to the topic of the page or post.
- Solicitations, advertisements, or endorsements of any financial, commercial, or non-profit organizations.
- Content containing sensitive personal information of others.
- Content that encourages, or could be interpreted to encourage, illegal activity.
- Content that violates copyrights or trademarks of others.
- Repetitive, duplicated, or spam content.
- Blocking Users: If an individual repeatedly posts content that violates these guidelines, we reserve the right to block that person from further activity on our pages.
MyPortCoquitlam Service
By registering for and using the MyPortCoquitlam service, you are deemed to have read and agreed to the following terms and conditions:
- Voluntary Registration: You are registering for this service voluntarily in accordance with Section 26(d) of the Freedom of Information and Protection of Privacy Act.
- Account Security: You are responsible for managing access to your own MyPortCoquitlam account, including maintaining the confidentiality of your password.
Recreation Program Registration
To register for recreation programs, you must set up a secure account. Your account is password-protected, ensuring only you can access it.
Your personal information will be stored with your account, but your credit card information will not be stored by the City within this system.
The entire recreation system is fully hosted on a third-party data centre located in Canada, ensuring your data remains within Canadian borders.
Our recreation solution provider is:
ACTIVE Network, LLC
717 North Harwood Street, Suite 2500, Dallas, TX 75201
Phone: (469) 291-0300 | Toll Free: 1(888) 543-7223
We encourage you to review ACTIVE Network’s Terms of Use and Privacy Policy for information on their data handling practices, including their use of cookies and other technologies.
Let's Talk PoCo
The City of Port Coquitlam upholds its privacy obligations for the "Let's Talk PoCo" engagement platform. Our collection, use, and disclosure of personal information on this platform are regulated by and fully compliant with British Columbia’s Freedom of Information and Protection of Privacy Act.
Your Privacy Rights
Under FIPPA, you have the right to:
- Access your personal information held by the City.
- Request correction of your personal information if you believe it is inaccurate or incomplete.
- Be informed about the purpose for which your personal information is collected.
To exercise these rights, please contact the City’s Records and Privacy Advisor using the contact information provided above.
Changes to this Privacy Policy
The City of Port Coquitlam reserves the right to amend this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Effective July 16, 2025.