Service Requests

See it? Report it! We take great pride in providing quality service to our community. Use the form below to submit non-emergency concerns and comments related to City services and bylaws.

If it's an emergency:

  • For urgent emergencies requiring police, fire or ambulance services, please dial 911 immediately
  • For emergencies relating to sewer, water, environmental spills, streets or lanes, contact Public Works at 604.927.5496 (office hours) or 604.927.3111 (after hours)
  • Additional emergency contact information can be found here.

Service Request Form

Please note: Submissions to this form are only monitored from Monday to Friday from 8:30am to 4:30pm (excluding statutory holidays) with the exception of Bylaw concerns. Bylaw Services are on duty daily from 7:30am-10pm, with reduced hours on statutory holidays.

Is this a bylaw concern?
One file only.
10 MB limit.
Allowed types: jpg, png.

Personal information entered on this form is collected under the authority of Section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA) for the purposes of processing your input. If you have any questions or concerns about the collection of this information, please contact the City’s Records and FOIPPA Administrator at 604.927.5250 or
[email protected].

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