Updated April 15, 2021

To maintain safety, reduce touchpoints, allow time for cleaning and disinfecting and ensure social distancing, advance registration and payment are required for all recreation drop-in and registered programs.   

General Drop-in and Program Guidelines:

• All participants require an account for program registration portcoquitlam.ca/register
• As per Public Health Order (PHO), all participants (all ages) must pre-register for all activities, no drop-ins allowed
• Registration for drop-in programs will open 1 week in advance at 8am and close 30 mins to prior to activity start time
• Participants may withdraw online from a drop-in activity up to 24 hours in advance
  • Cancellations can be made online (minimum of 24 hours notice required), over the phone at 604.927.PLAY (7529) or email recreation@portcoquitlam.ca
  • Note – Participants who do not attend a session without cancelling in advance will be charged the cost of a single admission.
• Participants may withdraw from a registered program up to 48 hours notice prior to activity start time
• Registrations are non-transferable
• Masks are required by staff and participants age 12 years and older at all times in the facility
  • Masks are recommended / encouraged for children 3 – 11 years of age
• Participants are to arrive 10 minutes prior to the start time to check in, complete the health checks and activity orientation
• Doors will be locked following start time of an activity so participants must be on time to access the facility
• Participants who leave early will not be able to re-enter the facility
• The current Public Health Order (PHO) does not allow for any spectators in the facility
• If you are experiencing any flu or cold symptoms, please stay home

Weight Room and Fitness Classes Guidelines:

• Participants are to arrive 10 minutes prior to scheduled start time to confirm registration, complete health check and activity orientation
• Please arrive in workout attire ready to go and bring a water bottle
• All belongings are to stay with participant through workout
• Water fountains, lockers and cubbies are closed at this time
• Full schedule of fitness opportunities is available online
• Masks must be worn at all times including while exercising
• Physical distance of 2.5M (8ft) between each patron in all directions must be maintained while exercising

Aquatic Program Guidelines:

• All Hyde Creek aquatic program participants are to enter through the front entrance of Hyde Creek Recreation Centre
• Participant is to arrive in swimming attire
• Change rooms remain closed and are only available for a brief period at the end of each swim session
• Personal items are stored on pool deck
• In water parent / guardian participation is required for levels Swim Kids 4 and under
• Participant may be registered in one swim lesson set at a time (including performance enhancers)
  • Additional registrations will be cancelled
• Participant must successfully complete level prior to registration in next level
• All lockers are closed at this time – bring minimal personal items
• All water fountains closed at this time
• The current PHO does not allow for any spectators in the facility
• Bring a water bottle, no other food or drinks is permitted
• Additional details available at: portcoquitlam.ca/swimming

Camps:

• All participants (all ages) must pre-register – portcoquitlam.ca/register
• NOTE:A minimum of seven (7) days notice withdraw request is required to avoid any penalties to account
• Additional camp details available at portcoquitlam.ca/camps

Refunds / Withdrawals:

• $5 withdrawal / cancellation fee waived during COVID
• Customers who pre-registered but do not show up for a session will be charged one drop in admission onto account – Payment required prior to future registrations
• Participants may withdraw from a registered activity up to 48 hours notice prior to activity start time
• Participants may withdraw from their registered drop-in activity up to 24 hours in advance with no penalty online or 604.927.PLAY (7529) or by emailing recreation@portcoquitlam.ca
• Rental cancellation require 24 hours notice