Large Item Pick-up Program

Port Coquitlam’s pilot Large Item Pick-up program will provide free curbside pick-up of six large items per year – including mattresses, furniture, appliances, tires, exercise equipment and more – to households that receive City waste services.

Bookings are accepted through the form below. Please read the information below before booking – items that are not accepted or do not meet the criteria will not be picked up.

Requested by residents for many years, large item pickup will help reduce illegal dumping and ensure discarded items are disposed of properly. It’s the latest improvement to the City’s waste services, following last year’s launch of year-round weekly green cart pickup and extra holiday recycling. 

Who can use the program

The new service is available to single-family homes and multi-family units that receive City waste services and pay a garbage levy on their property tax bills.

Who will operate the service

The service will be operated by CleanStart BC, has extensive waste removal experience and a focus on sustainability, inclusivity and community service.

CleanStart BC will manage the entire process, including booking, retrieval and either donation or responsible disposal of items.

How to Schedule Your Pick-up

Qualifying households can schedule pick-ups for up to six accepted large items per calendar year. Bookings can be made up to twice per calendar year, for up to three items each pick-up.

  1. Determine what you need to be picked up.
  2. Book your appointment online below.
  3. Wait for the confirmation from CleanStart BC (within 48 hours). Please check your spam folder.
  4. Reply back to CleanStart BC to confirm your booking date via the email they send you to secure your appointment.
  5. Prepare items based on the criteria and place at the curbside for pick-up by 8 am on the scheduled day.

Items that are not accepted or meet the criteria below will not be picked up.

For pickup of additional items or in locations that do not receive City waste services, contact CleanStart BC for a free estimate. You can also use the PoCo Sort & Report app or search online for other disposal options.

Items Accepted
  • Mattresses and box springs – must be dry, wrapped in plastic and securely sealed.
  • Indoor non-upholstered furniture – e.g. coffee tables, chairs, desks, dressers, TV stands, cabinets, drawers, tables, hutches, cribs, high chairs, entertainment centres
  • Upholstered furniture – e.g. couch, arm chair, recliners etc. Must be dry. If raining, cover with plastic or a tarp, which will be left behind for re-use.
  • Outdoor furniture – e.g. chairs, patio tables, patio umbrellas
  • Appliances – e.g. stoves, dishwashers, washers and/or dryers, hot water tanks, refrigerators, freezers, microwaves, coolers
  • Barbecues – remove lava rock, briquettes, propane tanks or coals
  • Electric lawnmowers (not gas)
  • Small household goods – in boxes or bundled, and a reasonable size (one box or bundle is equal to one of the resident’s allotted items)
  • Tires – bicycle, passenger and light duty truck only
  • Weight training equipment – e.g. treadmills, elliptical, stationary bikes, stair masters, weight sets
Items Not Accepted
  • Wet or unsealed mattresses and boxsprings
  • Wet upholstered furniture
  • Regular household waste
  • Commercial waste
  • Construction and demolition waste, including lumber
  • Home renovation materials – e.g. sinks, bathtubs, hot tubs, flooring, doors, windows, fireplaces
  • Tree stumps or other wood waste
  • Car bodies or parts
  • Carpets and rugs
  • Air conditioners and water dispensers
  • Glass and mirrors
  • Musical instruments
  • Electronics (computer, stereo, television)
  • Propane tanks
  • Gas mowers
  • Hazardous waste, medical waste, toxins or chemicals of any kind, including:
    • Paints and solvents
    • Waste with PCB or containing dioxin
    • Oil
    • Asbestos
    • Pest control product containers, or waste containing pest control products, including waste from producing treated wood products
    • Leachable toxic waste
    • Waste containing tetrachloroethylene
    • Waste listed in Schedule 7 to Hazardous Waste Regulation B.C. Reg. 63/88
    • Waste containing polycyclic aromatic hydrocarbon

Use the PoCo Sort & Report app or search online for other disposal options.

Other Important Criteria
  • All items must be placed at the curbside for pick-up by 8 am on the scheduled day.
  • All items must be able to be safely carried by two people.
  • Mattresses and boxsprings must be dry, wrapped in plastic and securely sealed.
  • Upholstered furnishings must be dry and not infested with bed bugs or other vermin.
  • Small household goods must in boxes or bundled, and a reasonable size (one box or bundle is equal to one of the resident’s allotted items).
  • Briquettes, lava rock and propane tanks must be removed from barbecues.
  • No banned items will be accepted.
What Happens to Items Picked Up

As much as possible, CleanStart BC donates usable discarded materials to people in need through its longstanding relationships with social housing providers and non-profits, along with thrift shops, charities and others. Other items are disposed of responsibly.

The company’s in-house tracking system will provide data to the City about landfill diversion and donations of significant volume.

CleanStart BC provides jobs and training to people from marginalized populations and prides itself on being a diverse and inclusive workplace. It is also a Community Contribution Company, which means it is legally mandated to provide 60 per cent of company asset distribution to community good every year. Learn more about CleanStart BC.

Book Your Pick-Up

Please read information above before booking. This service is only for single-family households or multi-family units receiving City waste services and paying a garbage levy on their property tax bills.

Large Item Pick-Up
Address *
Address
City
Province
Postal Code
Please pick up on this preferred (but not guaranteed) day of the week (Mon-Sun): *
If you have more than three items to be picked up, please note there will be a fee. Clean Start will contact you with the costs associated with your extra items.
If you have more than three items to be picked up, please note there will be a fee. Clean Start will contact you with the costs associated with your extra items.
Is this the first time you have used this service? *
Items to be picked up: *
• Max. 3 per booking
• One chair is counted as one item
Small household goods – in boxes or bundled, and a reasonable size (one box or bundle is equal to one of the resident's allotted items.

Bookings will be confirmed within a day. Please note that a minimum seven-day booking turnaround is anticipated for the first two months to address the demand, reducing over time as volume levels out.

Personal information entered on this form is collected under the authority of section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA) and will be used to contact you if needed. If you have any questions or concerns about how your information will be used, contact the City’s Records and FOIPPA Administrator at 604.927.5250 or corporateoffice@portcoquitlam.ca.

Provide Feedback During the Pilot

The City will monitor the pilot throughout its first year. Participants are invited to submit feedback through the form below. After the pilot is completed in spring 2022, the City will review the feedback and consider whether to continue, change or expand the program.

Large Item Pick-up Feedback
Sending

 

Contact

CleanStart BC 
Toll-free 1-855-297-8278 (7 days/week, 8 am – 5 pm)
info@cleanstartbc.ca