Snow Removal & Ice Control

We maintain 202km of road to reduce the hazards of ice and snow conditions for motorists and pedestrians. Our Public Works crews rely on weather forecasts, automated in-pavement temperature and moisture sensors, and visual inspections to activate the City’s snow and ice removal program. The first response is with brine trucks, which deposit a de-icing water-salt solution that sticks to the roads better and is more environmentally-friendly than dry salt.

Report Snow or Ice Concerns

If you have concerns about snow or ice conditions in your area, please report it. Please provide as many details as possible, including the exact address or detailed location description. Please note:

  • The City follows a snow removal priority system.
  • The City does not offer snow removal on private property

We appreciate your patience and will address your concern as soon as possible.

Report Concern

Snowplow Tracker

The City is among the first municipalities in Canada to introduce an innovative Snowplow Tracker, powered by a uniquely designed telematics system for winter operations. This advanced technology optimizes performance during winter storms and provides valuable data to improve operational efficiency.

View Snowplow Tracker

Snow Removal Priorities

When snowfall occurs, the City will maintain its priority approach to snow and ice clearing:

  • First Priority: Main and arterial roads, steep hills, and school zones on steep inclines.
  • Second Priority: Bus routes, school zones (flat areas), and collector roads.
  • Third Priority: Residential streets leading to subdivisions, industrial side streets, and back lanes.

​View Priority Map

More Information