Service Requests and Comments

We take great pride in providing quality customer service to our community.

Use the form below to report non-emergencyproblems with City services and bylaws.

Emergencies

  • Fires/smoke, medical or police matters – 9-1-1.
  • Emergencies relating to sewer, water, streets or lanes – Office hours: 604.927.5496 or 604.927.5488. After hours: 604.543.6700.
  • Other emergency contacts

Bylaw Infractions and Complaints 
Animal control, noise, parking and other bylaw complaints can be reported on the form below.

Go to Reporting a Bylaw Complaint page for other reporting options and information.

Please Note: Submissions to this form are only monitored from 8:30 am to 4:30 pm, Monday to Friday (excluding statutory holidays).

Service Request Form
Please note that while snow is falling or until the primary roads are cleared, the City will not be addressing local roads or lanes.
Upload an image
Maximum upload size: 67.11MB
(Please upload any photo(s) you would like to attach to your request/concern. Only JPEGS,TIFF, PNG, GIF accepted. )

Tell us how to contact you.

Address
City
Province
Postal Code
Sending