Service Requests and Comments

We take great pride in providing quality customer service to our community.

Use the form below to report non-emergencyproblems with City services and bylaws.


  • Fires/smoke, medical or police matters – 9-1-1.
  • Emergencies relating to sewer, water, streets or lanes – Office hours: 604.927.5496 or 604.927.5488. After hours: 604.543.6700.
  • Other emergency contacts

Bylaw Infractions and Complaints 
Animal control, noise, parking and other bylaw complaints can be reported on the form below. Bylaw Enforcement/Community Safety Officers and Bylaw Enforcement/Animal Control Officers are on duty:

  • Mon-Sat 7:30 am-10:00 pm
  • Sun 8:30 am-10:00 pm

Please Note: Submissions to this form are only monitored from 8:30 am to 4:30 pm, Monday to Friday (excluding statutory holidays) with the exception of Bylaw complaints (see hours above).

Service Request Form
What kind of Bylaw infraction?
Please note that while snow is falling or until the primary roads are cleared, the City will not be addressing local roads or lanes.
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Tell us how to contact you.

Postal Code

Personal information entered on this form is collected under the authority of section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA) for the purposes of processing your input . If you have any questions or concerns about how your information will be used, contact the City’s Records and FOIPPA Administrator at 604.927.5250 or