Service Requests and Comments

We take great pride in providing quality customer service to our community.

Use the form below to report non-emergencyproblems with City services and bylaws.


  • Fires/smoke, medical or police matters – 9-1-1.
  • Emergencies relating to sewer, water, streets or lanes – Office hours: 604.927.5496 or 604.927.5488. After hours: 604.543.6700.
  • Other emergency contacts

Bylaw Infractions and Complaints 
Animal control, noise, parking and other bylaw complaints can be reported on the form below.

Go to Reporting a Bylaw Complaint page for other reporting options and information.

Please Note: Submissions to this form are only monitored from 8:30 am to 4:30 pm, Monday to Friday (excluding statutory holidays).

Service Request Form
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